{"id":2816,"date":"2015-01-15T10:32:57","date_gmt":"2015-01-15T10:32:57","guid":{"rendered":"https:\/\/www.alabianca.it\/f-a-q-2\/"},"modified":"2015-05-07T16:16:19","modified_gmt":"2015-05-07T16:16:19","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/www.alabianca.it\/en\/f-a-q\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1427275423353{padding-top: 120px !important;padding-bottom: 120px !important;background-image: url(http:\/\/www.alabianca.it\/wp-content\/uploads\/2015\/01\/slider5.jpg?id=35) !important;}&#8221; overlay_color_opacity=&#8221;50&#8243; overlay_pattern_opacity=&#8221;50&#8243; bg_image_fb=&#8221;35&#8243; full_width=&#8221;&#8221; full_page_width=&#8221;&#8221; parallax=&#8221;&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text=&#8221;F.A.Q.&#8221; font_container=&#8221;tag:h2|font_size:4em|text_align:center|color:%23ffffff&#8221; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; el_class=&#8221;text-shadow&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][mpc_vc_deco_header type=&#8221;h3&#8243; align=&#8221;left&#8221; text=&#8221;Frequently asked questions&#8221; simple_arrows=&#8221;&#8221;][vc_toggle title=&#8221;In what digital stores may I find your productins?&#8221; open=&#8221;true&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]Our catalogue isn&#8217;t fully available in the online markets.<\/p>\n<p>Our distribution channels make most of the catalogue available on: 7digital, Amazon, Beatport, Cubomusica (telecom italia), Play.me \/ Dada, Esselunga music store, Fastweb music, Ibs, iTunes, Juno, Microsoft zune, Net-music (mediaworld), Nokia ovi store, Realnetworks, Spotify, YouTube.[\/vc_toggle][vc_toggle title=&#8221;How can I buy physical products on your website?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]Buying records on our website is really easy<\/p>\n<p>Just search for the product you&#8217;re looking for or take a look at our digital store and add the products you want to buy to your cart.<\/p>\n<p>When you got in your cart all the products you were looking for just go to the checkout process to complete your order and apyment.<\/p>\n<h2><\/h2>\n<p>[\/vc_toggle][vc_toggle title=&#8221;what payment methods do you accept?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]We accept three payment methods:<\/p>\n<ul>\n<li>Credit card<\/li>\n<li>PayPal<\/li>\n<li>Cash on delivery (Italy only)<\/li>\n<\/ul>\n<h2><\/h2>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How does the credit card payment via Banca Sella work??&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]The credit card holder gives all the details only to Banca Sella, neither Ala Bianca nor its provider have access to any customers credit cards data at any time.<\/p>\n<p>Paymenti s processed as follows:<\/p>\n<ol>\n<li>As you confirm your order and your credit card payment the process is moved to Banca Sella safe payment page where you can fullfill all your credit card details.<\/li>\n<li>Banca Sella collects all the transaction data, it sends themto authorized Visa\/Mastercard circuits and get the answer back.<\/li>\n<li>Banca Sella separatley comunicates to you and Ala Bianca if your payment has been accepted.\u00a0 The whole process takes approximately ten seconds and highly reliable and safe.<\/li>\n<\/ol>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What credit cards are accepted by PayPal?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]Paypal accepts the following credit cards: Visa, MasterCard, , Postepay, Discover, American Express, Carta Aura and PayPal recharge card[\/vc_toggle][vc_toggle title=&#8221;Can I pay with a bank cheque?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]No, you can&#8217;t. In case, you can connect you bank account with Paypal.[\/vc_toggle][vc_toggle title=&#8221;Is there any free shipping policy?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]Yes, any order over 75 \u20ac gets free shipment (Italy only)[\/vc_toggle][vc_toggle title=&#8221;what shipment options are available?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]<em><strong>Italia<\/strong><\/em><br \/>\nPoste Italiane \u20ac 6.71<br \/>\nCorriere \u20ac 7.75<\/p>\n<p><em><strong>EU<\/strong><\/em><br \/>\nPoste Italiane \u20ac 12.90<\/p>\n<p><em><strong>Rest of the World<\/strong><\/em><br \/>\nPoste Italiane \u20ac 20.65[\/vc_toggle][vc_toggle title=&#8221;How long should I wait for an answer to my order?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]You&#8217;ll get an automathic answer to your order. If you don&#8217;t receive it immediately, in some circumstances it may take up to 24 h after payment. In case you still don&#8217;t get any confirm after this amout of time get in touch with our <a href=\"mailto:epancaldi@alabianca.it?subject=Contatto%20da%20Alabianca.it\">custumer care<\/a>[\/vc_toggle][vc_toggle title=&#8221;How long does it take for my order to be shipped?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]We ususally take up to three working days to ship orders[\/vc_toggle][vc_toggle title=&#8221;How my persanal data will be used ?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]All persanal data collected on our website will be processed accordingly to Italian Law 675\/96 art. 10, and in detail:<\/p>\n<p>Data will only be used to fullfill fiscal and commercial requirements ralted to orders.<br \/>\nDati will NOT be shared with any third party.<br \/>\nThe entity responsable for data processing is Ala Bianca Group srl, Modena, via Emilia est 1646\/c .[\/vc_toggle][vc_toggle title=&#8221;I still have doubts. Who may I contact?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]Please, for any doubt just get in touch with our <a href=\"mailto:epancaldi@alabianca.it?subject=Contatto%20da%20Alabianca.it\">custumer care<\/a>[\/vc_toggle][vc_toggle title=&#8221;I am a blogger\/journalist, I wrtie for webzines, magazines etc. and I would like to get infos on your releases. Who may I contact?&#8221; open=&#8221;false&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]Please get in touch with our <a href=\"antonio@alabianca.it\">webmarketing manger <\/a>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][mpc_vc_deco_header type=&#8221;h4&#8243; align=&#8221;left&#8221; text=&#8221;Alabianca News&#8221;][mpc_vc_blog_posts_slider type=&#8221;recent&#8221; number=&#8221;4&#8243; rows=&#8221;2&#8243; category=&#8221;all&#8221; tag=&#8221;all&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][mpc_vc_deco_header type=&#8221;h4&#8243; align=&#8221;left&#8221; text=&#8221;Ultimi Arrivi&#8221;][mpc_vc_products_slider type=&#8221;recent&#8221; number=&#8221;6&#8243; category=&#8221;all&#8221; tag=&#8221;all&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1427275423353{padding-top: 120px !important;padding-bottom: 120px !important;background-image: url(http:\/\/www.alabianca.it\/wp-content\/uploads\/2015\/01\/slider5.jpg?id=35) !important;}&#8221; overlay_color_opacity=&#8221;50&#8243; overlay_pattern_opacity=&#8221;50&#8243; bg_image_fb=&#8221;35&#8243; full_width=&#8221;&#8221; full_page_width=&#8221;&#8221; parallax=&#8221;&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text=&#8221;F.A.Q.&#8221; font_container=&#8221;tag:h2|font_size:4em|text_align:center|color:%23ffffff&#8221; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; el_class=&#8221;text-shadow&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][mpc_vc_deco_header type=&#8221;h3&#8243; align=&#8221;left&#8221; text=&#8221;Frequently asked questions&#8221; simple_arrows=&#8221;&#8221;][vc_toggle title=&#8221;In what digital stores may I find your productins?&#8221; open=&#8221;true&#8221; style=&#8221;default&#8221; color=&#8221;Default&#8221; size=&#8221;md&#8221;]Our catalogue isn&#8217;t fully available in the online markets. Our distribution channels make most of the catalogue [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2816","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>F.A.Q. - Alabianca Group<\/title>\n<meta name=\"description\" content=\"Leggi F.A.Q. su Alabianca Group Editore e produttore discografico a Modena\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.alabianca.it\/en\/f-a-q\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"F.A.Q. - Alabianca Group\" \/>\n<meta property=\"og:description\" content=\"Leggi F.A.Q. su Alabianca Group Editore e produttore discografico a Modena\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.alabianca.it\/en\/f-a-q\/\" \/>\n<meta property=\"og:site_name\" content=\"Alabianca Group\" \/>\n<meta property=\"article:modified_time\" content=\"2015-05-07T16:16:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.alabianca.it\\\/en\\\/f-a-q\\\/\",\"url\":\"https:\\\/\\\/www.alabianca.it\\\/en\\\/f-a-q\\\/\",\"name\":\"F.A.Q. - 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